I wonder how Dairy Queen can operate in this fashion? This staff believed there was no way they were allowed to serve a kids chicken wrap with anything other than water and a banana. Clearly the menu above offered the option. Either this staff needs retrained in customer service or Dairy Queen needs to modify their signage.
Made to order can fit large rv in parking lot if it is clear. Great staff
Then I walked back up to the counter to ensure my child would get a side of fries with her chicken warp because I did not see it on my receipt.
Walked inside to view the menu on the wall. Went to the counter to order and was informed I was not able to order my child a Chicken Wrap, side fries, and a milk. I was told I could only order the chicken wrap a bottle of water. Ok, I’ll order a milk separately. We finished our order and sat down.
Stopped here while passing through town on a vacation. It was near closing so only one other table was taken by three people who the staff was flirting with. Got served quickly, though, and the food was good.
On 9/25/17 @5:24 PM, my family and I stopped at DQ Grill & Chill on Rte 66 in Santa Rosa. New Mexico.
Shocked to learn i can not order my child a chicken wrap, french fries and a milk. Chicken wrap is only allowed to be served with a banana and a water! How in the world MUST it be ordered as such with no modifications! Impossible to understand how the staff would not accommodate my requests. We canceled our whole order and left very upset.! Add on top that when i requested a refund i was given less cash then what was charged on my card from my original order!
Nicole Cooke
"""adding this next part as a full post and complaint to corporate"""
Thank you,
We were all very upset with this visit and will not be returning to this Dairy Queen or any other in the future. It has taken me a few hours to get to calm down enough to write this.
Standard DQ. Good food and friendly service. Clean dining area
I hope Dairy Queen reads this and can correct this problem.
They are always out of items and dip types. Hoping the newer one being built will be better!
I was not able to get the dinner I knew my daughter would eat. After the refusal from the staff I requested a refund. I paid with a credit card, but was told I needed to be refunded with cash. Ok, fine. However, I was refunded less the amount charged on my card. I paid tax on my original order, but was not refunded the tax when I got the cash refund. Ridiculous! It was a heated exchange, and caused elevated blood pressure and anxiety for hours.
I was told that NO, the wrap would come with a banana. If I wanted fries I needed to order one of the other items like battered and deep-fried chicken strips. I explained that the menu above shows I can choose 1 item from each category for a kid’s meal. The clerk retorted with the Chicken wrap is part of the “Kids Live Well” program and cannot be modified, only served with a banana and a water. She pointed to the picture menu on the counter, showing a chicken wrap only an option with water and a banana. So, because your store shows this item differently on the counter menu you will not honor a customer’s request for items on the wall menu. I am appalled. This store would NOT allow me to order a chicken wrap, French fries, and a milk. Why not offer them as “al a carte” items? I would have paid for the difference. Unheard of!
Dq Grill Chill Restaurant is a US Restaurant based in Santa Rosa, New Mexico. Dq Grill Chill Restaurant is located at Rte 66, Santa Rosa, NM 88435, USA.
Please contact with Dq Grill Chill Restaurant using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Dq Grill Chill Restaurant opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Restaurant in Santa Rosa